Please find below a list of recommendations for known topics and challenges during this implementation phase.
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Involve client functional leads constantly during the entire phase in order to make them feel part of the process and comfortable with the changes the new system will bring
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Cleary communicate to the client that data quality and integrity for data migration is client responsibility
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End-users should log into system with their user ID and simulate relevant business processes from start to finish
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Print a copy of all output documents, i.e. invoices, Purchase Orders, reports, etc., and financial statements and have client sign off upon acceptance
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Plan to initially train key users and implement a formal training concept
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Minimize the number of changes to setup and scope as changes significantly affect testing and training; document changes and reason for changes consistently with change request forms
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Schedule last business day before go-live on a Friday in order to have the weekend for production preparation activities; complete business activities that Friday by noon
Conduct all or large parts of system validation/acceptance testing together with client in a formal “Conference Room Pilot”